Blue Cross Mobile App Now Includes Symptom Checker

Aug. 11, 2016

Baton Rouge – Mysterious rash? Swollen ankle? Blue Cross and Blue Shield of Louisiana has an app for that. Customers using the Blue Cross mobile app can now search their symptoms by keyword or body area and see a suggested diagnosis and list of recommended treatments. The app also helps customers decide when they should call 911, go to the emergency room or visit their family doctor.

Other features of the app include:

  • Find a Doctor or Urgent Care: Customers can use the app to get a map and directions to a nearby doctor’s office or facility that is in their network, easing their access to care.

  • View Benefits and Claims: Customers can see important information about their healthcare coverage benefits, including the status of their claims, deductibles, copayment amounts, coinsurance and balances.

  • Save Doctors and Claims: Customers can save doctor or claims details to a favorites list for easy access upon return visits. Customers can also save doctor information, including name, phone number and address-to their contacts list.

  • Contact Us: Customers can click-to-call Blue Cross customer service or submit questions securely with claims data attached, allowing for a streamlined response. Customers can also find phone numbers, maps and directions to any of our eight local offices.

Users can find the app by searching “BCBSLA” in the Apple App Store or Google Play Store.

The apps can also be found by visiting bcbsla.com/iphone from an Apple device or bcbsla.com/android from an Android device.

About Blue Cross and Blue Shield of Louisiana
Founded in New Orleans in 1934, Blue Cross and Blue Shield of Louisiana is a tax-paying nonprofit health insurer. We are a private company, mutually owned by our policyholders, with an independent Louisiana Board of Directors and no shareholders. We are an independent licensee of the Blue Cross and Blue Shield Association.

Blue Cross and Blue Shield of Louisiana is committed to improving the health and lives of all Louisianians. With our subsidiaries, HMO Louisiana and Southern National Life, we provide group and individual health insurance plans, life and disability insurance, group voluntary products and administrative services to one out of four Louisiana residents. We’re the only Louisiana insurer that offers plans in every parish. We also provide every customer with comprehensive wellness education, programs and services to help them live healthier lives. Headquartered in Baton Rouge, we have eight regional offices to serve our customers around the state.

Blue Cross and Blue Shield of Louisiana is dedicated to transforming the healthcare industry in Louisiana into one that delivers high-quality health outcomes for our customers with top-notch service at more affordable costs. Our reputation for exceptional service and prompt payments, as well as the hard work of our 200+ in-house doctors, nurses, pharmacists, social workers and dietitians, keeps both customer and provider satisfaction high. Surveys by the Louisiana State Medical Society and the Louisiana Hospital Association consistently rank Blue Cross the best company providers do business with.

Blue Cross is deeply committed to the communities we serve. We invest both time and money in the health and wellbeing of Louisiana children by supporting more than 200 charitable organizations. We invite and encourage all Louisianians to visit our website or talk to us on social media through our online hub.