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BlueCare is powered by AmWell, a vendor that provides the BlueCare telehealth platform for Blue Cross and Blue Shield of Louisiana and its subsidiaries.
If you need assistance, please contact AmWell by email or telephone, 24/7.
Customer support email: firstname.lastname@example.org
Customer support line: 855-269-3554
Questions About BlueCare
If you are an individual member, which means you buy your own health insurance and do not get it through your job, you can use BlueCare.
If you get your insurance through work or another group, it depends on the services and benefits covered on your plan. If your health insurance is provided through your employer, ask your Human Resources department if BlueCare is covered on your group plan.
Your covered dependents (spouse, children, etc.) can use BlueCare if it’s one of the benefits for your plan.
You can use BlueCare to have online visits with medical and behavioral health providers. If you normally see a provider other than the one you see on BlueCare, you can choose to have a record of that visit sent to your regular provider so he/she will know about it.
Medical Visits - BlueCare visits are good for treating non-emergency, minor illnesses like fever, sinus infections, stomach bugs, allergies, pink eye, cough, cold, flu symptoms, rashes and bladder infections. If necessary, doctors can send a prescription for most medications to your pharmacy over BlueCare. If you need one, BlueCare doctors can give work or school absence excuses by request. You can also use BlueCare to check in with a doctor when you need follow-up care or have to travel. If you are having an emergency or a serious health problem, you should go to the nearest medical facility (clinic, urgent care, ER). As with any health service, follow your doctor’s advice. If you see a doctor on BlueCare, and he/she tells you that you should come into a doctor’s office or go to a hospital to get treated, you should do so.
Behavioral Health Visits - You can use BlueCare to have online appointments for behavioral health needs, including depression, grief, stress, life transitions, anxiety, couples’ counseling, substance abuse and more. Simply log in and schedule a visit with a psychology or psychiatry provider who is trained and certified in telehealth.
Yes. In most cases, BlueCare doctors can give you a new prescription to treat most common conditions or a refill during your online visit. Some types of drugs cannot be prescribed in online visits. These drugs include mainly controlled substances (opioids/prescription-strength painkillers, muscle relaxers, etc.) and some other types of drugs.
As with any healthcare visit, the BlueCare provider will use his/her best judgment to decide which drug is most appropriate for your condition. Follow the provider’s advice. If you see a provider on BlueCare, and he/she tells you that you should come into an office to decide which drug is best for your health needs, you should do so.