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Help Center

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Ask us a question. 



 Common Questions

How do I find a doctor?
Please visit our Find a Doctor page to search for a physician.

How do I pay my bill?
Log in to My Account to see your bill and make a payment.

How can I register for an online account?
Click here to sign up for an online account.

How do I order an ID card?
New ID cards can be requested through the phone at 1-800-599-2583 or by filling out our secure Member Inquiry Form.

How do I find my tax statements?
Your prior year health insurance coverage statement will be mailed to you by January 31st of the following year.

Contact Us

Customer Service Hours

Our Service Centers at the following locations are currently closed to the public per the Governor’s stay at home order:

Alexandria, Baton Rouge, Houma, Lafayette, Lake Charles, Monroe, New Orleans and Shreveport.

We are still here to assist you and want to share a number of ways you can reach customer service during this time:
  • We encourage you to log in to your online account from home 24/7 to check balances, make payments or check claim status
  • Hear account information via the phone at 1-800-599-2583
  • Speak with a Customer Service Advisor by calling 1-800-495-2583, 8 a.m.-8 p.m., Monday-Friday
  • Click here for instructions on where to Mail in your payments

Compliance Department

Click here to contact the Compliance and Ethics Department.