Blue Cross Lifts Early Drug Refill Restrictions Ahead of Ida
Louisianians should consider healthcare needs, sign up for digital services

Aug. 27, 2021

BATON ROUGE, La. – Tropical Storm Ida is forecast to strengthen into a hurricane and make landfall along the Louisiana coast Sunday night into Monday morning. 

Blue Cross and Blue Shield of Louisiana urges all residents to consider their health needs and take steps to prepare, especially in the ongoing COVID-19 surge. See tips, including how to download a digital ID card, at 

Blue Cross and HMO Louisiana are allowing early prescription medicine refills for a limited time. This applies to members with Express Scripts pharmacy benefits through Blue Cross. Members should make sure they have enough medication for a few days in case they need to evacuate or are unable to leave their homes during severe weather. If you have trouble refilling a prescription, call the Pharmacy or Customer Service number on your ID card. Blue Cross and Express Scripts will help you and your pharmacy with this process.

As your family makes storm preparations, consider your healthcare needs:

Keep your healthcare coverage information handy, including your ID card. Blue Cross customers can log into their member accounts to get a digital version of their ID cards. Many other health plans offer digital versions of ID cards, which is an easy way to keep this information with you.  

Make a list of your family’s health information, including any medications you take with dosages and the names of your healthcare providers and their contact information. Store this on your phone, or keep a written copy in your wallet or somewhere else it will be with you if you leave home. If you need to get care or get a prescription filled while away, this will be very helpful. 

Take precautions against COVID-19. Be aware that a statewide mask mandate is in effect for all indoor public places. And, shelters or transportation services for evacuation may enforce social distancing to limit the spread of the virus. Follow all rules and public health guidelines.

Sign up for telehealth services so you can be treated online if you’re away from home. Ask your regular healthcare providers if they offer telehealth services. Blue Cross customers can have 24/7 online doctor visits with BlueCare, the insurer’s telehealth platform. 

BlueCare works on any device with internet and a camera, like a smartphone, laptop, tablet or computer, and is a good option to treat routine, non-emergency medical conditions like pink eye, mild stomach viruses, bladder infections, rashes and more. BlueCare is available in all 50 states, and BlueCare providers can write prescriptions to treat many conditions via telehealth. 

BlueCare is easy to use and costs less than ER or urgent care visits. What you pay for a BlueCare visit depends on your plan type and benefits. Before your visit begins, you’ll see what it will cost. You will not be charged until your visit is finished. Create your BlueCare account at or with the BlueCare (one word) mobile app for Apple and Android devices.

To learn more about hurricane preparedness and get summer health tips, visit or watch Blue Cross’ short, animated video Get Health Ready for Hurricane Season (:33) for tips. Visit the State of Louisiana’s Get a Game Plan site for more information.  

Visit the Blue Cross and Blue Shield of Louisiana YouTube page to see short videos on the COVID-19 vaccines and other health topics. Subscribe to know when new videos are added. You can connect with Blue Cross on social media for regular updates. Blue Cross posts regularly on Facebook, Twitter, LinkedIn, Instagram and TikTok. 
About Blue Cross and Blue Shield of Louisiana

Blue Cross and Blue Shield of Louisiana is committed to our mission to improve the health and lives of Louisianians. Founded in New Orleans in 1934, we are a tax-paying nonprofit health insurer with offices in every major region to serve our customers. We have been recognized for the past three years as an honoree of The Civic 50, named by Points of Light as one of the 50 most community-minded companies in the United States.  

Blue Cross and Blue Shield of Louisiana is an independent licensee of the Blue Cross and Blue Shield Association. We are a private mutual company, owned by our policyholders, with an independent Louisiana Board of Directors and no shareholders. We invite all Louisianians to visit our website at or talk to us on social media.