Baton Rouge, La. – Blue Cross and Blue Shield of Louisiana has services available to help members who may be affected by Hurricane Francine. The hurricane is forecast to make landfall on the Louisiana coast tomorrow, with rain and wind beginning today and lasting through Thursday.
Louisiana Blue urges all Louisianians to consider their health needs and take steps now to be prepared for Francine’s landfall:
• Louisiana Blue is allowing early prescription medicine refills for a limited time. This will help members make sure they have enough medication if they need to evacuate or are unable to leave their homes for an extended time because of storm conditions. Members who have trouble refilling a prescription can call the Pharmacy number on their ID cards for help. Blue Advantage members can call their Customer Service number.
• Keep your healthcare coverage information handy, including your ID card. Louisiana Blue members can log into their online accounts or use the mobile app to get a digital version of their ID cards. Many other health plans offer digital versions of ID cards, which is an easy way to keep this information with you.
• Make a list of your family’s health information, including any medications you take with dosages and the names of your healthcare providers and their contact information. Store this on your phone or keep a written copy someplace that you are sure to take with you if you need to evacuate. If you need to get care or get a prescription filled while away from your home, this will be very helpful.
• Sign up for telehealth services so you can be treated online. Ask your regular healthcare providers if they offer telehealth. Louisiana Blue customers can have 24/7 online doctor visits or behavioral health appointments with BlueCare, the insurer’s telehealth platform. These can be good options to get care while away from home or if you cannot get to your provider’s office.
BlueCare works on any device with internet and a camera, like a smartphone, laptop, tablet or computer, and is a good option to treat routine, non-emergency medical conditions like colds, pink eye, mild stomach viruses, bladder infections, rashes and more. BlueCare is available in all 50 states, and BlueCare providers can write prescriptions to treat many conditions via telehealth. Create your BlueCare account at www.BlueCareLA.com or with the BlueCare (one word) mobile app for Apple and Android devices.
Louisiana Blue members and providers will be able to reach Customer Service during normal business hours. The Louisiana Blue Shreveport regional office remains open for standard operations and member visits. Before going to the main office in Baton Rouge or any other Louisiana Blue regional office, contact Customer Service to see if your question can be handled by phone.
See more health-related hurricane preparedness tips at lablue.com/hurricanes.
For the latest updates and information, visit Louisiana Blue’s website, lablue.com, or follow Louisiana Blue on social media @MyLouisianaBlue.
About Louisiana Blue
Blue Cross and Blue Shield of Louisiana, or Louisiana Blue, is committed to our mission to improve the health and lives of Louisianians. Founded in New Orleans in 1934, we are a tax-paying not-for-profit health insurer with offices in every major region to serve our customers. We have been recognized for the past six years as an honoree of The Civic 50, named by Points of Light as one of the 50 most community-minded companies in the United States. Blue Cross and Blue Shield of Louisiana is an independent licensee of the Blue Cross and Blue Shield Association. We invite all Louisianians to visit our website at lablue.com or talk to us on social media @MyLouisianaBlue.
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