Baton Rouge, La.—Blue Cross and Blue Shield of Louisiana has hired two vice presidents in its Benefit Operations Division.
Rochelle Jones is vice president, Benefit Operations – Customer Service. Michael M. Carriere II is vice president, Benefit Operations – Enrollment & Billing.
Rochelle Jones: As vice president of Customer Service, Jones will be accountable for the effective management and performance of Blue Cross’ customer service departments in achieving operational and corporate goals. She will work with the company’s line-of-business directors to ensure accurate, timely and efficient service to members and providers.
An experienced health care leader, Jones started her career leading and improving customer service and call centers at IBM. Most recently, Jones worked at MultiPlan, where she led the medical reimbursement analysis teams in client, provider and member negotiations. Prior to that, Jones was the director of operations at AIS Healthcare & Pharmacy and implemented the first patient-focused Care Coordination Center there. She also directed the Customer Service and Clinical Hub for PharMerica Pharmacy and led the start-up and transformation of the Novartis Financial Shared Services Center.
Jones earned her Master of Legal Studies degree in Healthcare Law from Oklahoma University School of Law. She also holds a Master of Arts degree in Human Relations and Business from Amberton University and a Bachelor of Arts from the University of Kansas. She is a LEAN Sigma Black Belt and a certified adjunct faculty member at the University of Phoenix.
Michael M. Carriere II: As vice president, Benefit Operations – Enrollment & Billing, Carriere rejoins Blue Cross, having worked for the insurer from 2000 to 2008. He was first a Claims/Edits supervisor and then a Group Accounts manager.
In his new role, Carriere will be responsible for the effective management and performance of the company’s Enrollment & Billing services for commercial lines of business. As part of this role, he will develop departmental strategic objectives, ensuring that enrollment and billing operations are executed in a high-quality, repeatable and efficient manner. He will lead ongoing initiatives to improve processes and associated systems.
Carriere joins Blue Cross from Amedisys, Inc., where he worked as director of Revenue Recovery for more than 13 years. He has also held roles locally at ExTerra Credit Recovery, where he managed call center staff, and First USA Bank.
Carriere earned his Bachelor of Science degree in Finance from Southeastern University in Hammond.
About Blue Cross and Blue Shield of Louisiana
Blue Cross and Blue Shield of Louisiana is committed to our mission to improve the health and lives of Louisianians. Founded in New Orleans in 1934, we are a tax-paying nonprofit health insurer with offices in every major region to serve our customers. We have been recognized for the past three years as an honoree of The Civic 50, named by Points of Light as one of the 50 most community-minded companies in the United States.
Blue Cross and Blue Shield of Louisiana is an independent licensee of the Blue Cross and Blue Shield Association. We are a private mutual company, owned by our policyholders, with an independent Louisiana Board of Directors and no shareholders. We invite all Louisianians to visit our website at www.bcbsla.com or talk to us on social media.